Agree what's covered
We set out what the plan includes (updates, fixes, improvements, response times), so there's no ambiguity about what you're paying for.
Keep improving after launch: a steady plan, scheduled updates, and someone to call when it matters.
For businesses that want their software to keep getting better, and want one reliable person on call.
Launch is the start, not the finish. Software needs steady attention: small improvements, security updates, and a real person to reach when something breaks. Ongoing Support is that person, on a plan you can predict.
No open-ended retainers that bill for nothing. We agree what's covered, updates are scheduled, and when it matters you can call me directly rather than filing a ticket into a void.
We set out what the plan includes (updates, fixes, improvements, response times), so there's no ambiguity about what you're paying for.
Scheduled maintenance and security updates keep the software running well, before small problems become outages.
A steady stream of small improvements, prioritised with you, so the product keeps getting better without a big rebuild.
When something urgent happens, you reach me directly, and you know how fast I'll respond because we agreed it in advance.
A predictable monthly plan sized to your product, with what's covered agreed in writing. Cancel or hand over cleanly whenever you need to.
No. The plan is monthly and you can stop whenever you like. If you leave, you get an honest handover so nothing is held hostage.
We define that together at the start, along with how quickly I'll respond, so 'urgent' means the same thing to both of us.
Often, yes, usually starting with a short audit so I understand what I'm taking on before committing to response times.
Tell me the problem in plain terms. You'll get a real reply from me within one business day.
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